Ask Marc #9 – about stakeholder maps

In this session, we talked about the what and why of stakeholder maps, how to create and analyze them, and other types of system maps (value network maps and ecosystem maps). Also you'll get to know different use cases of stakeholder maps.

This series was initiated as a place for folks to learn more about service design and journey mapping software. Our co-founder and CEO Marc Stickdorn and the Smaply team share their experience on how to embed and scale service design in organizations

More useful resources
Find the transcript here | https://www.smaply.com/blog/ask-marc-...
Free journey mapping toolkit | https://www.smaply.com/blog/toolkit-j...
More learning resources on journey mapping | https://www.smaply.com/blog/
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[01:40] Introduction
[07:25] Who should complete a stakeholder map?
[09:30] How do stakeholder maps interact with other features of Smaply?
[12:10] What are best practices for identifying stakeholders for digital transformation in the public sector?
[18:50] How do you explore and identify conflicts between stakeholders?
[21:20] How frequently do systems change and therefore also the system maps?
[22:45] How do you find and choose relevant stakeholders?
[25:10] Who are we putting at the center and how complex do we want to make our maps?