How to Deal with Reluctant Customers in Debt Collection Negotiation: Expert Tips

Learn how to handle reluctant customers during debt collections and tips for effective collection techniques for B2B trade collectors.

🎓 Gain negotiation skills in debt collection when a customer refuses to pay by enrolling in Highako's Debt Collections Calling Certified Skills Certification. Visit us at https://academy.highako.com/debt-coll...

Debt collection negotiation can be a difficult process, especially when dealing with reluctant customers. Whether they are unwilling to pay during the collection payment time frame, dispute the amount owed, or are simply unresponsive, these situations can be frustrating, time-consuming, and damaging to your business reputation.

In this short video tutorial, learn how to handle reluctant customer for effective collection negotiation. We'll cover expert tips for collection settlement on communication, problem-solving, and building trust with customers to achieve win-win outcomes.

Other helpful resources for efficient debt collection calls:
How to be a Successful Debt Collector? Collections Negotiation Skills Training | Tips & Laws    • How to be a Successful Debt Collector...  
Collection Calls Procedure | Tips & Negotiations | Debt Collection | Accounts Receivable | Tutorial    • Collection Calls Procedure | Tips & N...  
Track your Debt Collection Efforts | Collections Effectiveness Calculator | Reducing Bad Debts    • How to Track and Improve Debt Collect...  

00:00 - 00:14 - Introduction
00:14 - 00:32 - Key Takeaways
00:32 - 00:49 - Introduction to HighRadius Solutions
00:49 - 01:14 - Agenda
01:14 - 03:34 - Chapter 1: How to deal with conflicting settlement commitments?
03:34 - 05:36 - Chapter 2: How to deal when the customer claims the manager/partner won't agree?
05:36 - 08:14 - Chapter 3: How to deal when the customer says you take the final offer or leave it?
08:14 - 09:07 - Highako Academy Certifications Program
09:07 - 09:29 - Ending Notes

So, are you ready to master debt collections call and succeed in even the toughest scenarios? Watch this video now!

🔴 Watch our latest video on “How to Improve Month-End Close Timelines & Process: Best Practices for Financial Statements”    • How to Improve Month-End Close Timeli...  

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Highako Academy brings together more than 20 credit-collections industry leaders and attorneys including Robert Shultz, Scott Blakeley, and Wanda Borges to bring bite-sized, on-demand, job-relevant online learning to credit, and collections professionals worldwide. We offer a range of micro-learning opportunities—live workshops, course modules, skill assessments, downloadable resources, and community forums.

📧 Get in touch with us at [email protected] if you have any questions.

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