SAMPLE MOCK CALL FOR RETAIL ACCOUNT ABOUT DELAYED DELIVERY (WITH SCRIPT) | NAYUMI CEE 😘

SAMPLE MOCK CALL FOR RETAIL ACCOUNT ABOUT DELAYED DELIVERY (WITH SCRIPT) | NAYUMI CEE 😘

SAMPLE MOCK CALL FOR RETAIL ACCOUNT ABOUT LATE SHIPMENT FOR NEWBIES 2021 | NAYUMI CEE ⚘

This video will teach you how you can ace a call related to RETAIL ACCOUNT. This is worth your time watching! 💕🙌


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So what is Mock Call?
Mock Call is done in order to determine how you handle a specific issue or concern of the customer. You and your interviewer will become actors.
During mock call interview session, you, the applicant, will act as an Agent and your interviewer will act as a customer.

The scenario is that customer is calling to seek assistance regarding the product or service she is getting from your Company.
During mock call, it is an advantage if you have an idea about basic call flow or call handling techniques.
And so, in this video, I'll give a sample mock call for retail account - delayed shipment or late delivery - as this is the common call in retail accounts. 😊


Here's the first mock call I made for retail account:👇
   • SAMPLE MOCK CALL FOR RETAIL ACCOUNT W...  

Here's more ideas about mock call Part 1:👇
   • MOCK CALL INTERVIEW SAMPLE SPIELS 202...  

Here's Part 2 about mock call:👇
   • MOCK CALL INTERVIEW CALL FLOW WITH SA...  

Here's Part 3 about mock call:👇
   • SAMPLE MOCK CALL RECORDING FOR RETAIL...  

Here's Part 4 about mock call:👇
   • SAMPLE MOCK CALL RECORDING FOR RETAIL...  

Here's Part 5 about mock call:👇
   • TELCO ACCOUNT SAMPLE MOCK CALL RECORD...  


Today's topic covers:
♡ Retail Account Sample Mock Call With Script for Newbies - Delayed shipment

VIDEO OUTLINE:
Intro: 0:00
Description of the call: 1:10
Details: 2:00
Sample Mock Call: 2:52
Keypoints / Takeaways: 7:20
Outro: 8:22


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DISCLAIMER: The content of this topic came from one of the applicant in a certain company. She is about to take her assessment about this. This is in regards to the common calls agents received in Retail Accounts. For any grammar or pronunciation mistakes, feel free to correct me.


Thank you for watching / listening! 😍



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Nayumi Cee 💕