Agent Performance Dashboard

In this video, you will learn how to track and analyze the performance of the agents and groups. You will also see how this dashboard visualizes data based on ticket and message statistics, CSAT score, and SLA statistics for breached tickets over a given period, and the total time spent by agents on support tickets.


BOOKMARK DETAILS
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[00:00] Introduction
[00:41] Tickets widget
[01:12] Activity widget
[01:30] Messages widget
[01:45] FCR widget
[01:53] SLA achieved widget
[02:06] SLA breached widget
[02:20] CSAT widget
[02:41] Worklog widget
[02:48] Consolidated agent statistics widget
[03:30] Applying filters


BOLDDESK
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Product overview: https://www.bolddesk.com/features
Reporting and analytics: https://www.bolddesk.com/reporting-an...
Agent performance dashboard: https://support.bolddesk.com/kb/artic...
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us


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