Where do I set my guide flow to run? | Amazon Connect step-by-step guides

Learn how to effectively implement and trigger step-by-step guide flows in Amazon Connect. This video covers:

• Using the Set Event flow block to define which guide flow runs for each contact
• Dynamically determining guide flows based on customer information and IVR responses
• Configuring the Default Flow for Agent UI Event Hook
• Best practices for setting up the event hook before routing to a queue

Learn more at:
Amazon Connect - https://go.aws/3OS4Iz8
Guides Documentation - https://go.aws/49H7LCe

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