Building your guide flow | Amazon Connect step-by-step guides

Learn how to create dynamic step-by-step guides for your Amazon Connect agents! This video walks you through the process of building guide flows using Amazon Connect's flow editor. Discover how to:

• Utilize the show view block to render custom and AWS managed views in the agent UI
• Configure dynamic values and map data to fields within your views
• Set appropriate timeouts for agent actions
• Access and use agent input data within your flows
• Incorporate other flow blocks to create branching decision trees and integrate with external systems

Key points covered:
• Step-by-step guides run as flows in Amazon Connect
• The show view block is essential for displaying views to agents
• Mapping dynamic values to view fields for personalized experiences
• Configuring timeouts for agent actions
• Accessing agent input data using JSON paths
• Creating complex guide flows with branching logic and external integrations

Learn more at:
Amazon Connect - https://go.aws/3OS4Iz8
Guides Documentation - https://go.aws/49H7LCe
Flows Documentation - https://go.aws/3MofYSb

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