A Deeper Dive Into AI-Powered Journey Mapping

It's not a secret that AI is a helpful tool in UX / CX when used properly. Our speaker Noz Urbina is more than sure about it, and has proven experience to share.

In this video Noz Urbina provides practical and immediately applicable techniques that show you how to leverage AI (Specifically ChatGPT) to craft interactive persona simulations and rich journey maps that will improve your designs, even from incomplete data.

#customerjourney #cjm #ai

00:00 — Intro
00:36 — About Noz Urbina
06:00 — Agenda
07:17 — Diagnosis
19:10 — So how can we diagnose better?
19:10 — Using AI throughout the lifecycle of a product
25:17 — What are the methods to adopt?
31:23 — An example
33:28 — RAUX Method
47:55 — Q: Do these narratives need to be vetted w/ human doctors?
51:05 — Q: Could you share this custom instructions for Antonio?
52:10 — Custom instructions for ChatGPT
1:00:23 — Bias in AI
1:05:15 — Q: How do you think the use of AI for this type of work relates to an organization's CX maturity?
1:05:15 — Q: Is it possible to use free ChatGPT version?
1:11:22 — Q: If a stage gets eliminated, do we redefine the inputs or does a new prompt change as needed?
1:14:00 — Q: Are there any security/ privacy issues with sharing research data on Chat GPT?
1:15:00 — Q: Could we use Pilot by Microsoft instead of Chat GPT?

Noz Urbina — feel free to connect OR follow —   / bnozurbina  

USEFUL LINKS
🎥 Learn 6 use-cases for AI in persona creation —    • Building Effective Personas With AI  
🎥 Watch another talk on using AI for journey mapping Noz gave at UXPressia —   • AI Secrets for Faster & Smarter Journ...  
🤖 Check out the ChatGPT prompts for customer journey mapping — https://uxpressia.com/blog/ai-journey...

Customer Journey Mapping Online Tool — https://uxpressia.com/customer-journe...

Sign up for a free demo here 👉 https://uxprs.typeform.com/to/rZcvXIb...

MUSIC
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