Unified Routing in Customer Service Workspace |

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In this video, we look at the Unified Routing in Customer Service Workspace.

Channel Intro: 0:00
Unified Routing: 0:09
Setup Unified Routing: 3:47
Demo of Unified Routing: 15:17
Diagnostics: 17:50

Link to Skill-based routing video mentioned -    • Omnichannel Skill-Based Routing | #Po...  

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