What's new in the Washington DC release: Customer Service Management CSM

Join this webinar to dive into the latest innovations for Customer Service Management (CSM) in the Washington DC release across customer engagement, agent experience, and customer operations.

• Explore key capabilities for customer engagement including enhanced email experience, Channel Management for Voice with Amazon Connect, and voice routing with Amazon Connect using Advanced Work Assignment (AWA).
• In agent experience, hear about document classifier and modernized activity stream.
•For customer operations, learn about unified customer identity, Case Management service catalog-like agent experience, process experiences on portals, Service Model Foundation business location 360 view and omnichannel support.

Don't miss out on this opportunity to engage with ServiceNow CSM Product Managers in this live webinar to learn about the latest innovations, view short demos, and get your questions answered.