How to configure incident management to align with CSDM

Описание к видео How to configure incident management to align with CSDM

ServiceNow has made several changes to how incidents integrate with CSDM that Service Management process owners need to be aware of. Ensuring first line agents capture and record incidents so that they align with CSDM will reduce data entry time and maximize the capabilities of ServiceNow platform. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services.

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