Applying ITIL4 To Everyday Situations

In this webinar we look at how to use the Service Value System, Service Value Chain and Service Value Streams for effective service delivery and how the ITIL4 value stream principle can be applied in your IT service organisation.

Axelos’ Akshay Anand, lead architect for the ITIL programme and ITSM product ambassador, shares his thoughts on the service value system and its applications with insight in to the service value chain and its associated activities.

Prem Maheswaran from ManageEngine share how to apply these principles to tie data, process and technology and implement a new hire process using ManageEngine’s ITSM tool, ServiceDesk Plus.

Discover more about ITIL4 :
Overview of the service value system
Understanding the six service value chain activities
Designing a service value stream
Using a new hire process example to explain how the three work together to create an effective onboarding workflow