Building a CSDM Business Case: Culture & Organizational Transformation

Part 2 of the business case video for CSDM. What cultural values, benefits and improvements does CSDM bring? How can you scale CSDM through-out the organization? We give you our perspective together with our expert guest in the E&P studio!

00:00 - Intro & Backstory
01:20 - Cultural values & components of CSDM
01:50 - Service Commitments
02:34 - Describing services
03:50 - Organizational Transformation Tips
05:33 - Final words & Outro

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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.

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